Frequently Asked Questions
Everything you need to know about shopping with Coopers Rural & Hardware.
What are your delivery options for bulky rural supplies?
We offer tiered shipping based on weight and dimensions. For oversized items like fencing and bulk feed, we provide specialized freight services or local delivery within a specific radius of our store.
Do you offer a Click & Collect service?
Yes, you can place your order online and select 'Local Pickup' at checkout. Your items will typically be ready for collection at our hardware store within 2 to 4 business hours.
What is your return policy for hardware and tools?
We accept returns on most unused, unopened items in their original packaging within 30 days of purchase. Please note that certain items, such as custom-cut timber or tinted paint, are non-refundable.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services. In-store customers can also pay via EFTPOS or cash.
Are your products covered by a warranty?
All power tools and machinery sold at Coopers Rural & Hardware come with standard manufacturer warranties. We are happy to assist you with the claims process should a fault occur.
Can I set up a commercial trade account?
Absolutely. We offer dedicated accounts for trade professionals and primary producers. Please contact our service desk or apply via our website to access trade pricing and monthly invoicing.